Privacy Policy

Privacy Policy for Sterling Travels and Tours
Effective Date: 5th August 2026 Last Updated: 5th August 2026
At Sterling Travels and Tours Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and in compliance with the Nigeria Data Protection Act (NDPA) 2023 and other applicable laws.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our services, visit our website, interact with us, or engage with us through our offices or digital platforms.
By using our services, you agree to the practices described in this Privacy Policy.

1. Who We Are
   Sterling Travels and Tours Ltd is a travel and tour company registered in Nigeria with its principal office located in Lagos, Nigeria.
   We provide travel-related services including but not limited to:
   ● International and domestic flight bookings
   ● Visa assistance
   ● Study abroad consulting
   ● Hotel reservations
   ● Holiday and vacation packages
   ● Travel insurance facilitation
   ● Airport transfers
   ● Corporate travel management
   ● Educational travel services
   ● Immigration advisory support (where applicable)
   • Information We Collect
     We may collect the following categories of personal information:
     Personal Identifi cation Information
     ● Full name
     ● Date of birth
     ● Gender
     ● Nationality
     ● Passport information
     ● National Identification Number (where required)
     ● Driver’s licence (where applicable)
     Contact Information
     ● Phone number
     ● Email address
     ● Residential address
     ● Mailing address
     ● Emergency contact details
     Travel Information
     ● Passport copies
     ● Visa documents
     ● Travel itinerary
     ● Flight preferences
     ● Hotel preferences
     ● Frequent flyer numbers
     ● Immigration documentation
     Financial Information
     ● Payment details
     ● Bank information (where applicable)
     ● Billing address
     ● Transaction history
     Please note that payment card information is processed through secure payment providers and is not stored by us unless required by law.
     Educational Information
     Where applicable for study abroad services:
     ● Academic transcripts
     ● Certificates
     ● CV/Resume
     ● Recommendation letters
     ● English language proficiency results
     ● Admission documents
     Technical Information
     When you use our website, we may collect:
     ● IP address
     ● Browser type
     ● Device information
     ● Cookies
     ● Website usage information
     ● Operating system
     ● Pages visited
2. How We Collect Information
   We collect information when you:
   ● Complete inquiry forms
   ● Book travel services
   ● Apply for visas
   ● Register for study abroad programmes
   ● Contact our customer service
   ● Subscribe to newsletters
   ● Visit our website
   ● Participate in promotions
   ● Attend travel fairs and exhibitions
   ● Communicate with us through WhatsApp, email, social media, or telephone
3. Why We Collect Your Information
   We process your information to:
   ● Process travel bookings
   ● Facilitate visa applications
   ● Process admissions for study abroad
   ● Arrange accommodation
   ● Book airline tickets
   ● Process travel insurance
   ● Respond to enquiries
   ● Provide customer support
   ● Verify your identity
   ● Meet immigration requirements
   ● Comply with legal obligations
   ● Improve our services
   ● Send important travel updates
   ● Prevent fraud
   ● Maintain business records
   Where you have provided your consent, we may also send promotional communications about travel opportunities, educational programmes, and special offers.
4. Legal Basis for Processing
   We process personal information based on one or more of the following lawful grounds:
   ● Your consent
   ● Performance of a contract
   ● Compliance with legal obligations
   ● Protection of vital interests
   ● Legitimate business interests that do not override your privacy rights
5. Sharing Your Information
   We only share your information where necessary to provide our services.
   Your information may be shared with:
   ● Airlines
   ● Embassies and consulates
   ● Immigration authorities
   ● Educational institutions
   ● Hotels
   ● Insurance companies
   ● Payment service providers
   ● Tour operators
   ● Transportation providers
   ● Government agencies where legally required
   ● Technology service providers assisting our operations
   We do not sell your personal information.
6. International Transfers
   Because travel services involve international destinations, your personal information may be transferred outside Nigeria to:
   ● Foreign embassies
   ● Airlines
   ● Overseas educational institutions
   ● Hotels
   ● International service providers
   Where such transfers occur, we take reasonable steps to ensure your information receives adequate protection.
7. Data Security
   We implement appropriate technical and organisational measures to protect your personal information against:
   ● Unauthorised access
   ● Loss
   ● Theft
   ● Misuse
   ● Alteration
   ● Accidental disclosure
   ● Destruction
   These measures include secure servers, restricted staff access, password protection, encryption where appropriate, and regular security reviews.
8. Data Retention
   We retain personal information only for as long as necessary to:
   ● Complete your travel arrangements
   ● Fulfil contractual obligations
   ● Meet legal and regulatory requirements
   ● Resolve disputes
   ● Maintain financial records
   ● Respond to government requests
   Once no longer required, personal information is securely deleted or anonymised.
9. Your Privacy Rights
   Subject to applicable law, you have the right to:
   ● Request access to your personal information
   ● Request correction of inaccurate information
   ● Request deletion of your information where legally permissible
   ● Withdraw consent where processing is based on consent
   ● Restrict certain processing activities
   ● Object to certain processing
   ● Request transfer of your information where applicable
   ● Lodge a complaint with the relevant data protection authority
   Requests may be submitted using the contact information provided below.
10. Cookies
    Our website may use cookies to:
    ● Improve website functionality
    ● Remember user preferences
    ● Analyse website traffic
    ● Enhance user experience
    You may disable cookies through your browser settings, although some website features may not function properly.
11. Marketing Communications
    We may send newsletters, travel deals, promotional offers, visa updates, scholarship opportunities, and educational announcements.
    You may unsubscribe at any time by:
    ● Clicking the unsubscribe link in our emails
    ● Contacting our customer support
    ● Sending us a request through our official communication channels
12. Children’s Privacy
    Our services may involve applications for minors travelling with parents or applying for educational programmes.
    Where personal information relates to a child, we process such information only with the consent or authorisation of a parent, guardian, or another lawful basis under applicable law.
13. Third-Party Websites
    Our website may contain links to third-party websites, including airline, embassy, hotel, and educational institution websites.
    We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.
14. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.
    The latest version will always be available on our website with the updated effective date.
15. Contact Us
    If you have any questions, requests, or complaints regarding this Privacy Policy or how we process your personal information, please contact us:
    Sterling Travels and Tours Ltd Suite 416, Ikeja Plaza
    81 Mobolaji Bank Anthony Way Ikeja, Lagos, Nigeria
    Phone: +234 706 697 8100
    Email: sterlingtravelsandtours@gmail.com
    Website: sterlingtravelsandtours.com
16. Complaints
    If you believe your personal information has been handled improperly, you may first contact us so that we can address your concerns promptly.
    You may also lodge a complaint with the appropriate Nigerian data protection authority in accordance with applicable law.
    Consent
    By using our website or engaging our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.